How to manage issues

Adding files to an issue

How to attach files to an issue

To have an exhaustive description of a problem sometimes it is necessary to illustrate it with a video or an image. Virola allows you to attach files of any type to your issues and access them as they are needed. A single issue can have multiple attachments and you can download or delete the attachments at any time.

Setting issue properties

Issues are categorized into a few different types. You can select one of these types when posting or updating an issue in order to give it a clearer description: Task, Subtask, Bug, Epic, Story, Feature Request and Merge Request.

How to set issue type

You can also set different priorities, such as Normal, High or Urgent to your issues and assign issues to the right person right from the chat room.

Different priorities can be set to regular chat messages as well.

How to set issue priority

Another handy feature is the issue status. You can select from Backlog, To Do, In Progress, Verify, Done, Declined. This helps most efficient tracking of all the current issues on Kanban board.

How to set issue status