Virola Premium Technical Support Services
While Virola Messenger is designed for intuitive use, deploying and maintaining secure, self-hosted enterprise communication often requires specialized attention. To ensure a flawless deployment, seamless scaling, and an uninterrupted workflow, we offer Premium technical support services:
- Dedicated support channel
- Assistance with server setup and deployment
- Assistance with data migration
- Direct communication with developers
Seamless server installation and setup
Not every organization has an in-house IT or DevOps team with the bandwidth to manage custom deployments. If you prefer to have experts handle the heavy lifting, our admins will execute the complete installation of the Virola Server on your private infrastructure or virtual server (VPS). We ensure your environment is correctly configured, optimized, and secure from day one.
Virola data migration between servers
Scaling your company shouldn't mean losing your critical chat history, shared files, or user permissions. Our team manages secure database migrations to ensure zero data loss. This service is essential for:
Cloud to on-premise transition
You are transitioning from a Virola Cloud testing environment to a fully self-hosted, on-premise server
Server infrastructure migration
You are migrating your existing server infrastructure to a new machine, provider, or data center
Real-time collaboration via a dedicated Virola channel
When you opt for premium support, you aren't just sending emails or explaining your issue to the live chat customer service team several times. We practice what we preach by adding you directly to our own secure support server. Here, we establish a dedicated Virola communication channel exclusively for your team:
Real-time developer collaboration
Your IT staff collaborates in real-time with the developers who built Virola
Direct access & rapid support
You get direct access, rapid issue resolution, and a continuous loop for technical feedback without leaving your messenger
Interactive screen sharing sessions
Premium support includes live screen sharing sessions which will help to solve the following issues:
Complex server-side configuration
Strict corporate firewalls
Unique configuration requirements
By jumping on a secure screen share, our technical experts can visually inspect your unique infrastructure, walk your network administrators through complex configuration steps, and actively troubleshoot bottlenecks in real-time, drastically reducing resolution time.
How to get started
Because every corporate IT environment is unique, Virola's Premium support is custom-tailored to your business. Pricing is determined on a case-by-case basis, depending strictly on the scope and complexity of your required tasks.
To request an assessment for Premium support, you just need to:
Download Virola Client and Server Installers
Get started with Virola, and we will support you every step of the way
